Refund policy

Return and Refund Policy

At Rockstar Factory, we want you to feel confident when shopping with us. If something is not right with your order, please contact us and we will do our best to help.

Returns

You can request a return within 3 days of receiving your order.

To be eligible for a return, the item should be unused, unworn and in its original condition. It should also have its original tags and packaging where applicable.

Items that have been worn, washed, damaged or altered may not be accepted for return.

Exchanges

If you would like to exchange an item for another size or product, please contact us at email/contact method and let us know your order number and the item you would like to exchange.

Exchange requests are subject to product availability.

Refunds

Once your returned item has been received and checked, we will let you know whether the refund has been approved.

Approved refunds will be processed using [actual refund method].

The time it takes for a refund to reach you can depend on the payment method and processing time of the relevant payment provider.

Sale Items

Sale items can be returned under the same return conditions.

OR

Sale items are not eligible for return or exchange unless the item is damaged or incorrect.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at [email/contact method] with your order details and photographs of the item.

We will review the issue and help you with the next steps.